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Frequently Asked Questions

Last Update 2 maanden geleden

How To Install the Companion Plus Docking Module for Rigid Wheelchairs Does Companion have reverse? Can I order my own custom front wrap design? My patient/client has limited dexterity in her/his wrists and fingers and can not operate the throttle and brakes. Do you have a solution for quads? What is the weight limit for Companion ONE and PLUS?

I'm flying. Can I take Companion with me on the plane?

Travelling with Companion by Air

Allex Laurin

Last Update 6 maanden geleden

Yes!

The Companion rechargeable lithium-ion battery has been tested according to the UC Manual of Tests and Criteria Part 3 Subsection 38.3 and is certified to meet the applicable ICAO, IATA and FAA requirements.

Battery Specifications

Type: Rechargeable Lithium-ion

Voltage: 36 V

Capacity: 270 Wh

The lithium-ion battery is built-in and cannot be removed.

The Companion‘s rechargeable lithium-ion battery has been tested according to the UC Manual of Tests and Criteria Part 3 Subsection 38.3 to meet the applicable ICAO, IATA and FAA requirements.

Airline Handling Instructions

You can download our Airline Handling Instructions here to bring with you to the airport.

  1. Detach Companion from the manual wheelchair.
  2. Visually inspect the device to ensure there are no obvious defects (exposed components, frayed wires).
  3. Ensure the Companion is turned off and the key is removed. Doing so disconnects the battery from the motor and prevents inadvertent activation.
  4. Ensure the charge port is covered using the rubber cap. Companion may not be transported without the charge port covered.
  5. Return key to the passenger for storage.
  6. Advise Pilot-In-Command of battery location.

The unit must be protected from damage by shifting baggage or other cargo.

Physical Dimensions

Companion Plus

Length (Tire to Handlebars When Laid Down): 39" (99cm)

Width (Furthest Point of Handlebars): 20" (50cm)

Depth (Edge of Tire to Fender): 8.25" (21cm)

What to Expect

Note: Although we cannot speak on behalf of Airlines or their policies, the following information is what other Companion users have experienced and shared with us.


  • Advise that you are travelling with a powered mobility aid when you book your flight.
  • Carry the Airline Handling Instructions with you to the airport and present them to airline staff when they have questions.
  • When you check in for your flight at the airport, the Customer Service Agent (CSA) will likely need to complete some calculations to ensure the battery is within guidelines. Provide them with the Battery Specifiations.
  • Drive your Companion to your terminal.
  • Officials may ask similar questions as the CSA and inspect the device at screening.
  • Drive your Companion through the airport to your gate.
  • When you arrive at the gate, your manual wheelchair will be checked and your Companion should be stowed inside the cabin either in the overhead bin or in a storage area by the Flight Attendant.

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